UW Bothell-Cascadia College Library: Technology Resources at the UWB/CC Campus Library: Troubleshooting Resources

Information on troubleshooting Campus Library technology resources

The most common issue students have accessing any online resource requiring authentication is using a browser with expired cache information. Clearing your entire cache, including all cookies and site data, will typically resolve most authentication issues, including access to email in a web browser, Canvas, the Group Study Room Reservation System, and UW's Mobile Print system. If you continue to have issues accessing resources, please see the links below for additional troubleshooting information, or call the Campus Library's Computing Help Desk at 425.352.3145 during all the hours the Library is open.

Check your UW NetID Affiliation - Cascadia College
Cascadia Students, Staff, and Faculty must have a current Cascadia Network Account to properly affiliate their UW NetID. (You must also have already used your Cascadia Network Account to log onto a Cascadia computer to change your temporary password.) To affiliate your known UW NetID with your current Cascadia status, open the link above in a separate window, and enter your UW NetID and password. At the "Add a UW NetID affiliation" page, select the option that applies to your affiliation (Cascadia Student or Cascadia Employee) and click Next. You will be taken to the Cascadia Network Account authentication where you will need to enter your current Cascadia Network Account and password. Then follow the prompts to complete updating your affiliation.
Troubleshooting access to Library databases, eBooks, and eVideo from off-campus
The Campus Library page on troubleshooting off-campus access to online databases, journals, eBooks, and streaming video.
Troubleshoot UW NetID logon issues
If you receive an error “User account expired” when attempting to logon to computers in the Library, resetting your UW NetID password should fix this issue.
Troubleshoot booking a Group Study Room
Group Study Rooms may only be reserved by current students. If you receive an error trying to book a Group Study Room, please visit the Circulation Desk, or call 425.352.5340 for assistance.
Troubleshoot Printing from a Wireless Device
Dawg Prints webpage on troubleshooting wireless printing issues.
Additional Troubleshooting help
If you need additional assistance, you can contact the Tech Desk in the Campus Library at 425-352-3145.

Assistance with a personal device

Cascadia students may have access to limited support from the Cascadia Information Services Helpdesk.

UW Bothell students may have access to limited support from The Computer Vet service located at the UW Seattle Learning Technologies Help Desk on the 2nd floor of Odegaard Undergraduate Library on the UW Seattle Campus. (UW Bothell Learning Technologies does not offer this service on the Bothell Campus)

PROTECT YOUR IDENTITY!

Not sure an email is legitimate? Check with your institution for alerts and best practices to help secure your information:

https://ciso.uw.edu/ - The University of Washington's Office of the Chief Information Security Officer

http://www.cascadia.edu/services/computing/privacy.aspx - Cascadia College's Privacy policy

Cascadia students NEED a UW NetID!

Cascadia Students must already have their Cascadia Network Account in order to create a UW NetID.

Cascadia Network Accounts
Cascadia's Network Accounts page