Technology Resources at the UWB/CC Campus Library
Information on troubleshooting Campus Library technology resources
The most common issue users have accessing restricted online resources is using a browser with expired cache information. Clearing your entire cache, including all cookies and site data, will typically resolve most UW NetID authentication issues. If you continue to have issues accessing resources, please see the links below for additional troubleshooting information, or call the Student Technology Consultant on duty at the Campus Library's Computing Help Desk at 425.352.3145 during all the hours the Library is open. (If you find a link that doesn't work please let us know.)
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Check your UW NetID Affiliation - Cascadia College (open in separate window and follow instructions below)Cascadia Students, Staff, and Faculty must have a current Kodiak Account to properly affiliate their UW NetID. (You must also have already changed the temporary password for your Kodiak Account, or logged onto a Cascadia computer.) To affiliate your known UW NetID with your current Cascadia status, open the link above in a separate window, and enter your UW NetID and password. At the "Add a UW NetID affiliation" page, select the option that applies to your affiliation (Cascadia Student or Cascadia Employee) and click Next. You will be taken to the Kodiak Account authentication where you will need to enter your current Kodiak Account and password. Then follow the prompts to complete updating your affiliation.
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Troubleshooting access to Library databases, eBooks, and eVideo from off-campusThe Campus Library page on troubleshooting off-campus access to online databases, journals, eBooks, and streaming video.
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Troubleshoot UW NetID logon issuesIf you receive an error “User account expired” when attempting to logon to computers in the Library, resetting your UW NetID password should fix this issue.
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Troubleshoot booking a Library Study RoomLibrary Study Rooms may only be reserved by current UWB or Cascadia students. If you receive an error trying to book a Library Study Room, please visit the Circulation Desk, or call 425.352.5340 for assistance.
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Troubleshoot Printing from a Wireless DeviceDawg Prints webpage on troubleshooting wireless printing issues.
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Additional Troubleshooting helpIf you need additional assistance, you can contact the Tech Desk in the Campus Library at 425-352-3145.
Assistance with a personal device
Cascadia students may have access to limited support from the Cascadia Information Services Helpdesk.
UW Bothell students may not have access to computing support for personal devices as UWB IT does not offer this service on the Bothell Campus.
PROTECT YOUR IDENTITY!
Not sure an email is legitimate? Check with your institution for alerts and best practices to help secure your information:
The University of Washington's Office of the Chief Information Security Officer
Cascadia students NEED a UW NetID!
Cascadia Students must already have their Kodiak Account in order to create a UW NetID, or update an existing UW NetID affiliation with the UW.
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Kodiak AccountCascadia's Kodiak Accounts page