Connect to our 24/7 real-time, online question service.
This service is staffed by UW Librarians but at peak service times or off-hours you may be chatting with a librarian from another academic library.
If you have technical problems with chat, contact us using the email question/comment form.
We welcome your comments, suggestions, corrections, and compliments about the Campus Library. Let us know how we’re doing with our anonymous feedback form.*
For immediate assistance, visit or call the Information Desk (425-352-5340) or visit Library Administration (3rd floor) in LB1-310.
*Submissions to the Library’s anonymous feedback form are reviewed by the Director, the Head of Public Services, Head of Collections & Course Support Services, and the Budget & Operations Administrator. Comments are forwarded to other library and campus staff if the content is relevant to their work.
For the start of Fall Quarter 2021, voice messages left on the Research Help desk phone will be answered within two business days. For immediate research help assistance, librarians are available 24/7 through our chat service: Chat with a Librarian online
For the start of Fall Quarter 2021, research help is available online 24/7 through our chat service: Chat with a Librarian online.
As the quarter progresses, we will update information here for in-person research help.
Visit the Online Learning Support guide for library resources and services that are available online.