Student Technology Consultant - $19.06 per hour - NO OPEN POSITIONS
PLEASE NOTE: The work location for this position is at a public service desk in the UW Bothell / Cascadia College Campus Library.
- Work Study students are eligible, and encouraged to apply.
- First-year students (even with no previous work experience) are encouraged to apply.
The University of Washington requires students and personnel to be vaccinated against COVID-19. As a condition of employment at the Campus Library, newly hired employees will be required to provide proof that they are fully vaccinated, or qualify for an exemption.
GENERAL DUTIES / RESPONSIBILITIES:
Under the general supervision of Library Technology Services staff, assist library users with access to online resources, and using computers to complete academic work. (i.e. word processing, presentation, and spreadsheet applications, printing, scanning, and web browsers). Assist in the maintenance of computers and technology in the Library’s Information Commons, classrooms, and Group Study Rooms. Provide in-person, online, and telephone support for library users both on, and off-campus attempting to access to UW Libraries resources. Circulate laptops and library materials, assist in the maintenance of circulated laptops, and other duties as assigned. Adhere to mandated safety guidelines, including frequent cleaning of equipment using institutionally approved cleaners and disinfectants. This position works closely with other Library staff to provide services in support of both UW Bothell and Cascadia student’s research, writing, and presentation needs. The Library features more than 200 Windows computers with Internet access, and programs and applications which are used to support student and faculty research. In addition, there are several scanning workstations, an adaptive technology workstation, group study spaces with media technologies (i.e. projectors, VCR's, DVD Players, and flat-screen TV’s), and a fee-based print service.
Minimum Qualifications:
• Must be a UW Bothell student enrolled for at least 6 academic credits.
• Must demonstrate a strong commitment to providing high quality customer service.
• Must be familiar with Microsoft Office, printing, and using web browsers and cloud services.
• Must be able to clearly communicate both verbally, and via email.
• Must have a commitment to valuing diversity and contributing to an inclusive environment.
• Some experience troubleshooting Windows computers, internet connections, and printing issues.
• Ability to use approved cleaning products safely and effectively.
Desired Qualifications:
• Experience helping others resolve computing hardware, software, printing, and connectivity problems.
• Experience working autonomously and collaboratively with peers, co-workers, users, and leaders.
• Experience asking qualifying questions to help others resolve problems.
• Familiar with media technologies, mobile devices, and Apple computers.
• Familiar with the UW Bothell/Cascadia College co-located campus and its resources.
• Demonstrated ability to learn new technologies and adapt to changing priorities.
Hours:
• Typically 7 to 13 hours per week, but a maximum of 19 ½ hours per week during an enrolled quarter
• Shifts typically 5 hours or less, and may include some evenings and weekends
Cascadia College and the University of Washington are affirmative action and equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. All employees must also complete the Title IX course about preventing and responding to sex-and gender-based violence and harassment within 30 days of their hire date.
We believe the power of diversity enriches all of us by exposing us to a range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
In prioritizing the health and safety of our entire community, the Campus Library follows the University of Washington’s policies and guidelines for COVID-19 safety protocols in the workplace, and will respond to updates to them as they are posted. Due to institutional, state-wide, or national responses to the COVID-19 pandemic, buildings on campus may be required to close or enforce restrictions that impact ongoing operations.
