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Student Technology Consultant

Student Technology Consultant - $16.84 per hour - NO OPEN POSITIONS

PLEASE NOTE: The work location for this position is at a public service desk in the UW Bothell / Cascadia College Campus Library.  Work Study students are eligible, and encouraged to apply.

In prioritizing the health and safety of our entire community, the Campus Library follows the University of Washington’s policies and guidelines for COVID-19 safety protocols in the workplace, and will respond to updates to them as they are posted.  Due to the institutional, state-wide, and national response to the COVID-19 pandemic, buildings on campus may be required to close or enforce restrictions that impact ongoing operations.


Under the general supervision of Library Technology Services staff, assist patrons using the Library’s computers to access online resources, and complete academic work.  (i.e: word processing, presentation, and spreadsheet applications, printing, scanning, and web browsers). Assist in the maintenance of the Library’s computer workstations in the Information Commons, classrooms, and study spaces. Provide technical support in-person, online, and via telephone for on and off-campus access to UW Libraries resources.  Circulate library materials, assist in the maintenance of circulated laptops, and other duties as assigned.  Adhere to mandated safety guidelines, including frequent cleaning of equipment using institutionally approved cleaners and disinfectants.  This position works closely with other Library staff to provide services in support of both UW Bothell and Cascadia student’s research, writing, and presentation needs.  The Library features more than 200 Windows computers with Internet access, and programs and applications which are used to support student and faculty research.  In addition, there are several scanning workstations, an adaptive technology workstation, group study spaces with projectors and large format flat-screen TV’s, and a fee-based print service.

Minimum Qualifications:
   • Must be a current UW or Cascadia College student enrolled for at least 6 academic credits.
   • Must demonstrate a strong commitment to providing high quality customer service.
   • Familiar with Microsoft Office, printing, and using internet resources and cloud services.
   • Must be able to communicate clearly both verbally and in writing.
   • Ability to follow instructions and ask qualifying questions to resolve problems.
   • Experience troubleshooting Windows computers, network connectivity, and printing issues
   • Ability to use approved cleaning products safely and effectively..

Desired Qualifications:
   • Experience helping others resolve computing hardware/software/connectivity problems.
   • Experience working autonomously and collaboratively with co-workers, users, and leaders.
   • Demonstrated commitment to valuing diversity; contributing to an inclusive environment.
   • Familiar with Macintosh computers, mobile devices and apps
   • Familiar with the UW Bothell/Cascadia College co-located campus and its resources.
   • Demonstrated ability to learn new software and adapt to changing priorities

   • Typically 11 to 13 hours per week, but a maximum of 19 ½ hours per week during an enrolled quarter
   • Shifts typically 5 hours or less, and may include some evenings and weekends

The University of Washington does not discriminate against individuals because of their race, color, creed, religion, national origin, sex, sexual orientation, age, marital status, disability, or status as a disabled veteran or Vietnam era veteran. Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.