Student Technology Consultant - $16.84 per hour - NO OPEN POSITIONS
PLEASE NOTE: The work location for this position is at a public service desk in the UW Bothell / Cascadia College Campus Library. Work Study students are eligible, and encouraged to apply.
Under the general supervision of Library Technology Services staff, assist and instruct Library patrons in the use of computer software and hardware. (For example: Microsoft Office Applications, printing, scanning, web browsers, and file transfer applications). Assist in the maintenance of computer workstations in the Bothell Campus Library’s Information Commons and common areas. Provide in-person and telephone technical support for on and off-campus access to UW Libraries resources, Circulate, re-image and assist in the maintenance of circulating laptop computers, and other duties as assigned. This position will work closely with other Library staff to provide service in support of UW Bothell and Cascadia student’s research, writing, and presentation needs.
The Library features more than 180 Windows PC’s, most with Microsoft Office, Internet access, and other programs and applications to support student and faculty research. In addition, there are several scanning workstations, an adaptive technology workstation, and a fee-based print service.
• Must have a strong commitment to providing high quality customer service.
• Familiar with using the internet to connect to web resources.
• Familiar with using Microsoft Office applications and using printers.
• Ability to follow instructions and ask qualifying questions.
• Basic ability to troubleshoot computing, connectivity, and printing issues.
• Must be a current UW or Cascadia College student enrolled for at least 6 academic credits.
• Must be able to communicate clearly both verbally and in writing.
• Ability to learn new software and adapt to the changing needs of the Campus Library and Information Commons.
• Experience resolving printing and computer hardware/software/connectivity problems.
• Experience working autonomously and collaboratively with a diverse population of co-workers, users, and clients
• Experience trouble-shooting printers, Windows PC’s, and familiarity with Macintosh computers and operating systems.
• Familiar with the UW Bothell/Cascadia College co-located campus and its resources.
• Experience training others on computing tasks.
• Up to 19 ½ hours per week
• May include some evenings and weekends
Please note: Some appointments are temporary and may change from quarter to quarter, so please check here again next quarter!
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
General UW Libraries (Seattle) Student employment information : Employment Information for the UW Libraries